Signing up for 3D Measure Up is easy. On the home page, click on the Login/Sign Up button.
You will be redirected to the login page. Login using your email address. Provide your company name, email address, and contact number, choose a password of your liking, and you’re good to go.
What scans are supported?
3D Measure Up currently supports scan in the following formats * OBJ * STL * PLY If you would like us to support a different format, you can contact us.
If I measure the same scan number of times, is it counted as a one or each is a separate count?
3D Measure Up is a SaaS service and further, we do not store your avatars or their measurements. Which means that we process every request from start to end even if it is the same scan. Therefore, every measurement request (even if it is the same scan model) is charged.
What is the minimum subscription period?
For the web application the minimum subscription period is one month.
Can I test before I sign up?
We have a free trial version available for you to test out before you decide to purchase. You can sign up for the trial version. The trial version has most of the features of the paid version. What’s even better, no credit card or commitment is required to sign up for the trial.
Do you offer support for the trial plan?
We offer basic email support with the trial plans. Send your queries to 3dmu.support@prototechsolutions.com any time. We are available Monday to Friday, 9 am to 7 pm Indian Standard Time.
Do you offer credits for researchers and students?
We offer researchers and students credits based on the project and its contribution to the industry. Contact us to know more.
Do you store my credit card information?
No, we don’t ask for, or store your credit card information during sign up. However, we do ask for credit card information when you subscribe to 3D Measure Up after completing your free trial. Take a look at our Privacy Policy to learn more.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time you feel. Contact us to stop the subscription by sending a mail to 3dmeasureup@prototechsolutions.com. Your subscription will be canceled at the end of your current billing period. After that, your account will be downgraded to the Free plan and the remaining credits will be invalidated.
Can I upgrade/downgrade my subscription?
Yes, you can cancel, upgrade or downgrade your subscription at any time. Note: If you cancel your subscription, unused subscription tokens can only be used until the end of the billing period.
Upgrading your plan takes effect immediately: After you confirm, your payment method is charged and the credits and features of your new subscription are available.
If you’re downgrading your plan you will not be billed immediately. Instead, your current plan stays active until the end of the current billing period, and only then the new plan takes effect. For example, when you downgrade your 500 tokens per month plan to the 250 tokens per month on June 10, and your next billing date is July 5, then you will be billed for it on July 5.
What if I am unsatisfied with the results?
At the moment 3D Measure Up works very well for full body scans of persons and lower body scans of persons, but some are more challenging than others. We recommend uploading a few scans or photos to the free version to get an impression of the quality level for your specific measurements. You can also try 1 scan or photo for free by signing up.
What if I run out of allowed number of scan?
When you have used 80% of your monthly scans of a subscription, you will be notified via email. Once you have used up all the scans, no further measurements are possible until next month (except for preview measurements on 3D Measure Up which are always free). Should you need more scans, you can either upgrade your plan.
There are no overage charges.
What if I run out of storage space?
When you have used 80% of your monthly scans tokens of a subscription, you will be notified via email. Once you have used up all the storage, no further measurements will be saved. Should you need more storage space, you can either upgrade your plan. There are no overage charges.
What payment methods do you support?
Our payment gateways support all kinds of payment options: credit cards (Visa, Master, Amex, etc.), debit cards, etc. We also support Paypal. Please contact us if you need any help in this regard.
What's the API for?
The 3D Measure Up API allows you to incorporate our measurement capabilities into your application or scanning technology. It offers full access to all the measurement features available in the 3D Measure Up web application.
How is the API accessed?
The API access is enabled for the Business and Enterprise Plans.
How many scans can I process simultaneously through the API?
You can process up to 5 scans per minute. If you require more than that,contact 3dmeasureup@prototechsolutions.com
Is 3D Measure Up GDPR compliant?
Yes, we are 100% GDPR compliant. You can find more on this topic in our Privacy Policy.
What kind of technical support is available?
All purchases included a limited technical support over email with a response time of three business days. You can also purchase a technical consultation cum support package for f technical support and consultation (to be used within one calendar month). For purchasing the technical support package, please contact us at 3dmeasureup@prototechsolutions.com
Is there a desktop/offline version of 3D Measure Up?
3D Measure Up began as a desktop product. We would have loved to continue to develop it further, but the power of super fast processing and ML is only possible by using technologies which are available through cloud based infrastructure and technologies.
What are Bespoke Measurements?
Bespoke Measurements refer to the tailored adjustments that can be made using 3D Measure Up’s web tools and APIs. These tools allow domain experts to modify girths and lengths to better fit specific products or individuals. Experts can also add new measurements such as additional surface lengths, girths, straight lengths, and free fall lengths. These customizations are specific to each scan measurement session, and are collectively known as Bespoke Measurements.
What are proprietary measurements?
Proprietary measurements are custom metrics tailored specifically to your product, extending beyond the standard 250-plus measurements offered by 3D Measure Up. If your application requires additional unique measurements, you can provide their definitions for inclusion in our measurement set. These measurements are termed proprietary measurements and are incorporated into our service for a one-time fee of $199 each. Please note that once added, these measurements become part of our default measurement set and will be accessible to all our users.
What is the difference between Bespoke and Proprietary measurements?
Bespoke measurements are customized metrics tailored for individual scan sessions, allowing for adjustments specific to a single session’s needs. In contrast, Proprietary measurements are custom metrics that, once defined and added for a fee, become available across all scan sessions for all users. This distinction highlights Bespoke measurements as session-specific customizations, while Proprietary measurements are permanent additions to the measurement options available to everyone.
What is 3D Measure Up Studio?
Discover the ultimate productivity improvement solution for your scanning and measurement tasks with 3D Measure Up Studio—your personal digital storehouse for all your scans. 3D Measure Up Studio empowers you to upload, measure, and seamlessly reuse your scans anytime. Say goodbye to the hassle of repeated measurements. With 3D Measure Up Studio, streamline your processes, reduce your efforts, and cut costs efficiently.
Who can access 3D Measure Up Studio?
Access to 3D Measure Up Studio is provided by default to users who are subscribed to the new user-based plans. Users on other plans will need to migrate to these new user-based plans to gain access to the Studio features.
When are scans and measurements stored in the Studio?
In 3D Measure Up Studio, storage allocation is based on the user’s subscription plan. Every time a scan is performed, it is uploaded to the allocated storage. If the same scan is subsequently uploaded or accessed from the 3D Measure Up Studio, the measurements from the previous session, including any Bespoke measurements, are retrieved without incurring additional charges. Charges apply only if new measurements are retrieved from the scan.
When the allocated storage space is fully utilized, further scans will not be stored; only the measurements from those scans will be returned to the user. To manage storage, users have the option to either delete unwanted scans to free up space or upgrade their plan to increase their storage allocation.
"3D Measure Up is a simple and very intuitive software that quickly, precisely, accurately, and automatically extracts all the measurements you need for quality construction of garments patterns. I am particularly impressed by the collaboration and support provided by the whole ProtoTech's team who is ready to develop new tools that can greatly facilitate taking measures and determining body posture."
Chakir Bader
Founder, Versus Center
"Monde Virtuel is a France based technology company specializing in 3D Body Scanners. Our scanners are used for MTM fashion, Palpate and Roll Massage Institutes, and Gyms. One thing that is common for all our users is '3D Measure Up' - the measurement extraction software. It is just what our customers have always asked for: simple to use, fast performance, and amazing accuracy! Whether is making suit by size, compare results of fit massage, or weekly effectiveness analysis of a gym program - 3D Measure Up makes it all quick and easy.
We have a great working relationship with ProtoTech Solutions because they are constantly updating their solution and are always willing to respond to our requests and quickly adapt the program to our needs. They are quick to respond and treat each customer as a VIP. Thank you for all of your hard work as a squad!"
Mohd. Zaki
S & V Innovations Sdn. Bhd (Malaysia)
"ProtoTech's 3D Measure Up is BEST among the other products in the market in terms of Use, PRICE and HIGH QUALITY - for measurement accuracy. The fastest payback of our investments!"
Eli Hillstrom
C.Ped ,Forward Motion
"I am extremely pleased with ProtoTech Solutions! The customer service is excellent and the 3D Measure Up software is really "AMAZING!" I highly recommend them to anyone that needs a company that can produce the fast and accurate partial body, as well as full-body measurements. Their software really helped us to a great extent in getting the precise leg measurements which further accelerated the manufacturing process of custom braces, orthotics."
Sabry Macher
3D-Body Tech Visionary, Co-Founder at 3Dfy.me Limited, New Zealand.
"We spent considerable time to identify a suitable, automated measurement solution for 3D-scanned human body shapes. AS we were evaluating quite a few vendors and software approaches on the available on the market we were very happy and excited to learn about 3D Measure Up. The product's capability, versatility as well as the technical support, responsiveness and collaborative approach of the team from ProtoTech Solutions was impressive. We loved the accuracy of the measurement and also the many additional functional features available to enhance the user experience. No doubt in our mind, 3D Measure Up far surpassed the offering from comparable products on the market."
